Scope
This policy covers the CipherChow company website, website support messages, website privacy requests, and basic operational records associated with running this website.
It does not cover BiteBalance app accounts, authentication, food logs, nutrition entries, barcode scans, app diagnostics, in-app support, or product data. Those requests should use BiteBalance support or the settings available in the app when available.
Information we collect
We collect the information you choose to send us, such as your name, email address, message content, request type, and any context you include when contacting us.
Our hosting and security providers may process limited technical information, such as IP address, browser type, requested pages, timestamps, referrer information, and basic diagnostics needed to keep the website available and secure.
This website does not create user accounts, process payments, collect food logs, or collect health or nutrition information by itself.
How we use information
- Respond to company, website, privacy, and support messages.
- Operate, troubleshoot, secure, and improve the website.
- Send BiteBalance app requests to BiteBalance support.
- Maintain business records, comply with legal obligations, and protect rights, users, and services.
We do not sell personal information, and this website is not built around advertising or user tracking.
Cookies and local storage
This website does not use advertising trackers or analytics cookies. It may save your theme preference and optional game score in your browser's local storage so those choices can work on your device.
Browser local storage stays in your browser unless you clear it. We do not use it for advertising or analytics.
Service providers
We may use vendors for hosting, domain services, email, security, and operational support. Service providers process information only as needed to provide services to us.
We may also disclose information if required by law, to protect rights and safety, to prevent abuse, or as part of a merger, acquisition, financing, reorganization, or transfer of assets.
Retention
We keep contact messages and operational records only as long as reasonably needed for support, business records, security, dispute handling, or legal purposes.
For example, support messages, security logs, and business records may have different retention needs depending on the request and applicable obligations.
Security
We use practical safeguards intended to protect information associated with this website, including limited access, reputable service providers, and careful handling of support messages.
No website, email system, or internet transmission is completely secure. Please do not send passwords, one-time codes, access tokens, payment information, private medical documents, or unnecessary sensitive files.
Your choices
You may contact us to request access, correction, deletion, or clarification regarding personal information associated with this website. Tell us whether your request is about the CipherChow website or BiteBalance, include the email address involved, and provide enough detail for us to find the request. We may need to verify ownership before making changes.
For BiteBalance app account or product data requests, use BiteBalance support so the request can be handled in the right place.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from children through this website.
Changes
We may update this policy as our website, products, vendors, or legal obligations change. The updated date above shows when this page was last revised.
Contact
Questions about this policy can be sent to hello@cipherchow.com.